Terms for Flower Delivery Orders in Tulse Hill

Florist Tulse Hill Online Flower Delivery: Terms & Conditions

Introduction

Welcome to Florist Tulse Hill. These Terms & Conditions govern the use of our online flower delivery service for Tulse Hill and its surrounding areas. By placing an order on our website, you confirm your acceptance of these Terms & Conditions. We advise you to read them thoroughly before making a purchase as they relate to your legal rights and obligations.

1. Scope of Application

These Terms & Conditions apply to all customers placing flower delivery orders through our online platform. They are applicable to all orders delivered within Tulse Hill and adjacent locations, including surrounding postcodes where delivery is offered.

2. Order Process

To place an order for flower delivery with Florist Tulse Hill, customers must select their preferred floral arrangement, provide delivery and payment details, and confirm their order online. Once your order is placed, you will receive an electronic confirmation containing details of your order. This order confirmation does not signify acceptance of your order by Florist Tulse Hill. Acceptance occurs only when we have confirmed stock availability and scheduled your delivery.

We reserve the right to refuse, limit, or cancel any order at our discretion, for example if the items are unavailable or for reasons of suspected fraud or mispricing. If your order is cancelled or changed, you will be promptly informed and any payment made will be fully refunded where appropriate.

3. Floral Variations and Substitutions

All flowers and arrangements displayed online are subject to availability. While we strive to provide arrangements as pictured and described, the nature of fresh flowers means that some substitutions may occasionally be necessary due to seasonal variation or supply. Substitutions will be made with flowers of equal or greater value, preserving the style and theme of the arrangement as closely as possible. If major substitutions are required, we will contact you using the details provided in your order.

4. Pricing and Product Information

Prices shown for our flower arrangements are inclusive of VAT where applicable and are quoted in pounds sterling (£ GBP). Every care is taken to ensure the accuracy of product descriptions, prices, and photographs on our website. However, errors or omissions may occasionally occur. If we identify an error in the price or description of a product you have ordered, you will be notified as soon as possible. You will then have the option to reconfirm your order at the correct price or cancel it for a full refund.

5. Payments

Payment can be made securely via accepted debit or credit cards and any additional payment methods displayed at the checkout stage. Your card or payment method will be charged upon order placement. All payments are subject to authorisation and validation checks by payment service providers. We do not store sensitive card data on our servers; all transactions are processed via secure, encrypted platforms for your protection.

Should your payment be declined or fail, your order will not be processed. It remains your responsibility to ensure payment details are accurate and up-to-date.

6. Delivery Information

Florist Tulse Hill offers delivery services within Tulse Hill and the surrounding areas, as specified during the checkout process. Delivery charges, if applicable, will be clearly displayed prior to order confirmation.

We make every effort to deliver flowers at the requested date and time, but delivery times cannot be guaranteed, especially during busy periods such as Valentine's Day, Mother's Day, or Christmas. If for any reason we are unable to deliver on the requested date, we will contact you to arrange an alternative delivery date or a full refund.

Accurate delivery information must be provided at the time of ordering. Florist Tulse Hill cannot accept responsibility for late or failed deliveries due to incorrect delivery details supplied by the customer. Please ensure the recipient will be available at the delivery address, or specify safe delivery instructions in your order. If delivery cannot be completed, we may attempt to leave flowers with a neighbour or in a safe location, or leave a calling card for recipient collection or redelivery arrangements.

7. Cancellations and Order Amendments

If you wish to cancel or amend your flower delivery order, please notify us as soon as possible. Cancellations or changes must be requested at least 24 hours prior to the scheduled delivery date for full orders. For same day or next-day orders, we cannot guarantee cancellation or amendment once processing has begun, as our products are perishable and created to order.

If you successfully cancel your order within the required timeframe, we will issue a full refund using your original payment method. Amendments are subject to availability and may affect the final price; adjusted payments and refunds will be handled as necessary. Regrettably, orders that are already out for delivery or have been delivered are non-amendable and non-refundable except in accordance with your statutory rights.

8. Returns and Refunds

Due to the perishable nature of flowers, returns are not generally accepted. However, should your flowers arrive damaged, not as ordered, or if you are dissatisfied with the quality, please notify us within 24 hours of receipt. Please provide photographic evidence where possible. We may offer a replacement, partial or full refund, or other suitable remedy, at our discretion and in accordance with applicable law.

Refunds will be processed to the original payment method within a reasonable timeframe following agreement of the remedy. Nothing in this section affects your statutory rights as a consumer under UK law.

9. Liability

Florist Tulse Hill is not liable for:

Delays or failure to deliver resulting from events outside our control (including, but not limited to, extreme weather, strikes, acts of God, or unforeseen supply interruptions).
Non-delivery due to incorrect or incomplete delivery details provided by the customer.
Any loss, damage, or deterioration of flowers after delivery has taken place in accordance with your instructions.

Our liability to you for any loss or damage shall be limited to the total amount paid for the order. We do not exclude or limit our liability for death or personal injury caused by our negligence or for any matter for which it would be unlawful to do so under UK law.

10. Use of Website and Intellectual Property

All website content, including images, text, designs, and logos, are the property of Florist Tulse Hill or our licensors. Content may not be reproduced, distributed, or used for commercial purposes without our prior written consent.

By using our website and services, you agree not to misuse the platform or engage in illegal activities in connection with its use.

11. Customer Data & Privacy

Your privacy is important to us. All personal information supplied in relation to your order will be handled in accordance with UK data protection legislation and our privacy policy. Your data will be used solely to process your orders, deliver products, and, where you have provided consent, to inform you of offers or services from Florist Tulse Hill.

12. Special Offers and Promotions

Occasionally, we may offer promotions or discount codes for flower deliveries in Tulse Hill and nearby areas. Unless expressly stated otherwise, these promotions cannot be used in conjunction with any other offer and have no cash alternative. All promotions are subject to availability and may be withdrawn or amended at our discretion without notice.

13. Governing Law and Jurisdiction

These Terms & Conditions and any contract formed for flower delivery through Florist Tulse Hill shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms & Conditions shall be subject to the exclusive jurisdiction of the English courts.

14. Updates and Amendments

Florist Tulse Hill reserves the right to update or amend these Terms & Conditions at any time without prior notice. Any changes will become effective immediately upon posting to this website. Customers are advised to review these Terms & Conditions each time they make a purchase. Continued use of the website and services after any changes constitutes acceptance of those changes.

15. Contact & Customer Service

If you have any questions, require assistance, or wish to discuss any aspect of your flower delivery order, please contact our customer service team using the details provided on our website. We are committed to providing excellent service to our customers in Tulse Hill and the local area, and will endeavour to resolve any queries promptly and fairly.

16. General Provisions

If any provision of these Terms & Conditions is held by a court to be invalid or unenforceable, such provision shall be severed and the remaining provisions shall continue in full force and effect.

No waiver by Florist Tulse Hill of any term or breach of these Terms & Conditions shall be considered a further waiver of any other term or subsequent breach.

17. Customer Acknowledgement

By placing an order for flower delivery with Florist Tulse Hill, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. These terms are intended to provide clarity and assurance for customers arranging flower deliveries in Tulse Hill and the surrounding areas.

Thank you for choosing Florist Tulse Hill for your online flower delivery needs.