Returns, Refunds & Complaints Policy for Florist Tulse Hill
Our Commitment to Freshness in Tulse Hill
As a trusted local florist in Tulse Hill, our primary goal is to delight households and businesses with the freshest flowers. Every bouquet and arrangement is carefully hand-prepared to order, ensuring maximum freshness and longevity for our valued customers in the area. We stand behind our Fresh Flower Guarantee, and take great pride that the florals you receive from us are in peak condition on arrival.
Freshness Guarantee and Quality Assurance
We guarantee that our flowers will remain fresh for a minimum of five days from delivery, provided they are cared for according to the care instructions supplied. If you experience any issues with the freshness or quality of your flowers within this timeframe, please follow the steps below to let us know so we can make it right.
Damaged-on-Arrival Policy
Receiving flowers in perfect, pristine condition is an essential part of our service. In the rare event that your flowers arrive visibly damaged or not as expected, please:
- Retain all packaging and the arrangement as delivered
- Contact us on the same day as delivery or as soon as possible, describing the issue in detail
- Provide clear photographs if possible, to help us review and resolve the situation quickly
Once notified and after assessment, we will be happy to provide a replacement or a refund, according to your preference and subject to our terms.
Refund & Replacement Options
Your satisfaction is at the heart of our business. If you are not satisfied with the flowers received, whether due to freshness or damage on arrival, our team is here to help:
- Replacement: We can arrange a prompt replacement of your bouquet or arrangement, delivered at no extra cost, within our service area in Tulse Hill.
- Refund: Alternatively, we can process a full or partial refund to your original payment method, depending on the circumstances and nature of the issue.
Requests must be made within five days of delivery to qualify for replacements or refunds under our Fresh Flower Guarantee. Please ensure all details provided are accurate, to help us assist you swiftly.
How to Make a Complaint
We value all feedback, both positive and negative, as it enables us to improve our service and maintain our high standards. If you have any concerns or complaints about your order or our service, we encourage you to contact us directly with full details. Our senior florist or manager will personally review your concerns and respond as soon as possible, usually within one working day. We aim to resolve all matters efficiently, fairly, and to your satisfaction.
Our Promise to Tulse Hill
Florist Tulse Hill is proud to serve the local community, including homes, offices, and event spaces throughout the area. We are committed to exceptional customer care and the highest flower quality. When you order from us, you choose a local team who genuinely cares about every delivery. Thank you for trusting us to bring beauty and joy to your doorstep.
